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Privacy Policy

Welcome to Glowing Embers. Glowing Embers maintains this site (the "Site") for your personal use, providing information regarding our products and services. Glowing Embers respects the privacy concerns of the users of the Site and has created this privacy statement to explain what information we gather from your visit to the Site, and how such information may be used. Glowing Embers is registered under The Data Protection Act.

Collection & Use of Information

As a general policy, no personally identifiable information, such as your name, address, telephone number(s) or email address, is requested by or collected on this Site. However, if you choose to purchase goods or create an account on this Site you will be asked to provide us with certain personally identifiable information such as your name, home or mailing address, telephone number(s) or email address. Personally identifiable information will not be sold and will not be given to any third parties without your consent.

For legal reasons, we store the contract's content relating to the sale of goods and will send you the details of your order as well as our general terms via email.  You can find the terms of sale on the Site.  The details about your recent orders can be found in your customer login or by contacting us by other means.

Your personal data will be used to provide the information, goods and services offered through the Site to you, for billing and order fulfilment.  Additionally, for customers opting in to the newsletter service offered, your information such as your email address will be used by Glowing Embers only for marketing purposes to keep you informed of any offers or deals that you may be interested in.  We never pass your details on to third parties, except where required for order fulfilment purposes.


Security for all personally identifiable information is extremely important to us.  For this reason we use the latest SSL (secure socket layer) encryption technology.  Unfortunately,  no data transmission over the Internet can be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, Glowing Embers cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.  Once we receive your 'transmission' (information provided to us), we make all possible efforts to ensure its security on our systems.

Age Related Access

This Site is neither directed nor targeted to persons under the age of 18.


Cookies are pieces of information transferred from a website and stored on your computer/device for record keeping purposes. Cookies can tell us which parts of the Site you visit and how long you spend there, so enabling us to tailor the Site to the preferences of our existing and future customers. Some cookies are deleted after you close the browser session (session cookies), while other cookies are stored on your device and enable us to recognise you when you visit us again (persistent cookies). Cookies do not contain personally identifiable information.

The following, are types of cookies that may be used on a website:

  • Strictly necessary cookies: These are cookies that are essential to the operation of a website. They include cookies that enable you to log into secure areas of a website or use a shopping basket.
  • Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to a website and to see how visitors move around the website when they are using it. This helps us to improve the way a website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These cookies are used to recognise you when you return to a website. This enables us to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: These cookies record your visit to a website, the pages you have visited and the links you have followed. This information is used to make a website and the advertising displayed on it more relevant to your interests. This information may also be shared with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Type Purpose Expiry
zenid Strictly Necessary Used to maintain items in the shopping basket and enable completion of a purchase end of browser session
_ga Performance Used to distinguish users (Google Analytics) 2 years
_gid Performance Used to distinguish users (Google Analytics) 24 hours
_gat Performance Used to throttle request rate (Google Analytics) 1 min
__utma Performance Used to distinguish users (Google Analytics) 2 years
__utmb Performance Used to determine new sessions/visits (Google Analytics) 30 mins
__utmt Performance Used to throttle request rate (Google Analytics) 10 mins
__utmz Performance Stores the traffic source or campaign that explains how the user reached the site (Google Analytics) 6 months
gwcc Performance Tracks any call conversions on mobile devices, for example, if a customer clicks a phone number (Google) 3 months
_hjIncludedInSample Performance Uniquely identifies a visitor and indicates they are included in an audience sample (Hotjar) end of browser session
optimizelySegments Performance Holds audience segmentation information for a visitor (Optimizely) 6 months
optimizelyBuckets Performance Used to store the page variants assigned to a user for A/B performance testing, to ensure the user gets a consistent experience (Optimizely) 6 months
optimizelyPendingLogEvents Performance Records user activity (Optimizely) 10 mins
optimizelyEndUserId Performance Unique user identifier (Optimizely) 6 months
__zlcmid Functionality Live chat widget (ZopIM) 1 year

Enabling/disabling cookies: Different browsers have different ways of allowing you to enable or delete cookies, or limit the kinds of cookies that can be placed on your computer. When choosing your browser (ie, Google Chrome or Safari), you may want to consider which best suits your privacy preferences. To check out the settings in a browser, use the 'help' tab or look under 'tools' for settings like 'options' or 'privacy'. From there, you may be able to delete cookies, or control when they can be placed.

Links to Non-Affiliated Sites

Glowing Embers is not responsible for the content or practices of non-affiliated third party websites that may be linked to or from this Site.  It is recommended that should you visit any non-affiliated third party websites you should refer to those websites' respective privacy policy and practices before viewing any content or making any purchases of goods or services associated with the third party website.

Consent to Maintaining and Processing Personal Information

By using this Site, you unambiguously consent to the processing of your personal information associated with the purchasing of our goods in the United Kingdom, by Glowing Embers.  Customers can request details as to exactly what information may be stored and used by Glowing Embers and revoke consent to access and use this information at any time.

Please note that any information associated with the payment for goods purchased by you from Glowing Embers is not maintained on our computer system or on any paper records.  This information is only used at the point at which the sale takes place.

Contact Us

If you have any questions or concerns about this privacy statement, the general practices of Glowing Embers, or your interaction with the Site, please do not hesitate to contact us via email, telephoning or writing to us. We welcome any suggestions you may wish to make.

Your Acceptance of These Terms

By using this Site in any way, you signify your acceptance of this company’s Privacy Policy.  If you do not agree to this policy, at your discretion you may wish to decline to make any purchases.  Glowing Embers reserves the right to modify, alter or otherwise update this policy at any time; therefore you are encouraged to review this policy from time to time as you feel necessary prior to or when making any purchases. Your continued use of the Site following the posting of any changes to these terms will mean you accept these changes.

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