Info & Guides
Glowing Embers Privacy Notice
Welcome to Glowing Embers. Glowing Embers maintains this site (the "Site") for your personal use, providing information regarding our products and services. Glowing Embers respects the privacy concerns of the users of the Site and has created this privacy statement to explain what information we gather from your visit to the Site, and how such information may be used. Glowing Embers is registered under The Data Protection Act.
Collection & Use of Information: As a general policy, no personally identifiable information, such as your name, address, telephone number(s) or e-mail address, is requested by or collected on this Site. However, if you choose to purchase goods or create an account on this Site you will be asked to provide us with certain personally identifiable information such as your name, home or mailing address, telephone number(s) or email address. Personally identifiable information will not be sold and will not be given to any third parties without your consent.
For legal reasons, we store the contract's content relating to the sale of goods and will send you the details of your order as well as our general terms via email. You can find the terms of sale on the Site. The details about your recent orders can be found in your customer login or by contacting us by other means.
Your personal data will be used to provide the information, goods and services offered through the Site to you, for billing and order fulfilment. Additionally, for customers opting in to the newsletter service offered, your information such as your email address will be used by Glowing Embers only for marketing purposes to keep you informed of any offers or deals that you may be interested in. We never pass your details on to third parties, except where required for order fulfilment purposes.
Security: Security for all personally identifiable information is extremely important to us. For this reason we use the latest SSL (secure socket layer) encryption technology. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Glowing Embers cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your ‘transmission’ (information provided to us), we make all possible efforts to ensure its security on our systems.
Age related access: This Site is neither directed nor targeted to persons under the age of 18.
Cookies: Cookies are pieces of information transferred from a Site and stored on your computer hard drive for record keeping purposes. Cookies can tell us which parts of the Site you visit and how long you spend there, so enabling us to tailor the Site to the preferences of our existing and future customers. Cookies do not contain personally identifiable information.
Data is collected through the Site using web analysis tools AddThis and Google Analytics and using cookies that are used to generate pseudonyms for user profiles.
Consent to Maintaining and Processing personal information: By using this Site, you unambiguously consent to the processing of your personal information associated with the purchasing of our goods in the United Kingdom, by Glowing Embers. Customers can request details as to exactly what information may be stored and used by Glowing Embers and revoke consent to access and use this information at any time.
Please note that any information associated with the payment for goods purchased by you from Glowing Embers is not maintained on our computer system or on any paper records. This information is only used at the point at which the sale takes place.
Contact Us: If you have any questions or concerns about this privacy statement, the general practices of Glowing Embers, or your interaction with the Site, please do not hesitate to contact us via email, telephoning or writing to us. We welcome any suggestions you may wish to make.