Contact Us

Please use the form below to contact us or email us at [email protected]

You can call us on 01376 555 182 from Monday to Friday within the following operating hours: MONDAY 9am – 5pm, TUESDAY 9am – 5pm, WEDNESDAY 9am – 1pm, THURSDAY 9am – 5pm, FRIDAY 9am – 1pm. If you struggle to get through on the telephones (we are not ignoring your call, we are on the line to other customers), please send us an email or fill in this contact form. Collections from our showroom are only available within the above operating hours and visits to view our showroom are strictly by appointment only to ensure a member of the team is available. Please contact the team prior to visiting to check availability and to book an appointment.

Want to track your order?

Where available, your tracking number will have been provided in your despatch confirmation email (please check your junk folder if not received) however, if you do require further assistance with tracking, simply send us an email including your invoice/order number and tracking number.

Missing or Damaged Items?

If part of your order is missing, please send us an email including your order number explaining which item is missing along with a clear photo of your order paperwork.

If part of your order has arrived damaged, please send us an email including your order number explaining which item has been damaged with a clear photo of the damaged item and let us know if you would like us to send a replacement or issue you a refund.

Please note this is not a returns address - please contact us for a returns number prior to returning any goods.

Glowing Embers is a trading name of Neutrino Retail Ltd.
Registered in England and Wales with Limited Liability No: 14225339
VAT Registration No: 445 8717 61