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Contact Us

Please use the form below to contact us or email us at enquiries@glowing-embers.co.uk.

You can call our sales and customer service teams on 01376 555182 between 9am and 5.30pm Monday to Friday and 10am to 2pm Saturdays or visit our showroom at the address below, currently open Monday to Friday from 9am to 5pm and Saturdays 10am to 2pm. Following Government advice, we kindly ask you wear a mask when visiting our premises, continue to observe social distancing and sanitise hands before entering.

For technical support, please email: technical@glowing-embers.co.uk.

Want to track your order?

Where available, your tracking number will have been provided in your despatch confirmation email (please check your junk folder if not received) however, if you do require further assistance with tracking, simply send us an email including your invoice/order number and tracking number.

Missing or Damaged Items?

If part of your order is missing, please send us an email including your order number explaining which item is missing along with a clear photo of your order paperwork.

If part of your order has arrived damaged, please send us an email including your order number explaining which item has been damaged with a clear photo of the damaged item and let us know if you would like us to send a replacement or issue you a refund.

Glowing Embers
20-28 Albert Road
Braintree
Essex
CM7 3JQ

Please note this is not a returns address - please contact us for a returns number prior to returning any goods.

Glowing Embers is a trading name of Volsom Ltd.
Registered in England and Wales with Limited Liability No: 07738645
VAT Registration No: 129 3265 12

 

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