Satisfied customers

See what our customers are saying about us:

“Thank you for the quick delivery and fantastic product, the dogs love the stove and I am even cooking on it. I would recomend you to anyone and thanks for all your help and support.”

“Brilliant, thanks for helping to design my flue system, it has passed all the regulations, I couldn’t have done it without you.”

“Just received your stove pipe, great product and super quick delivery, thank you for the great service.”

“Thanks for your help and support whilst purchasing my stove, you have been far more helpful than my local dealer who didn’t seem to have the time for me.”

“Your customer support team have been very impressive, thanks for your help.”

“I have just installed my wood burning stove, I bought one of your stove and flue packages and the level of instructions enabled me to manage this job on my own, which I never though I would be able to do. Great to find a retailer that realises how confusing all of this can be to a newbie, top marks!”

“Items are well priced and calling up for advice they seemed to know what they are talking about (Rarity these days) delivery took just over a week due to them holding all items until one item came in stock – would have been nice to have been told this as made arrangements for someone to be home to receive, other than that all ok.”

“excellent very fast will defo use again thank you”

“A totally efficient organisation with whom I look forward to doing business with in the future – thank you.”

“Fantastic service, great value, very pleased.”

“I purchased the Rosa stove, which came quickly and looks great.”

“thanks for speedy service. excellent item.”

“Best price I could find on the web and sensible delivery cost. Buy with confidence. A slight error was immediately rectified,no problem. Excellent customer service and will buy from again. Thanks.”

“I would recomend this company, very professional service.”

“After being let down by another stove company I found Glowing Embers and they managed to save my installation, many thanks.”

Our service promise

We aim to provide the highest quality of service, products and advice to our customers and in the rare circumstance that there is an error with your order, we will work hard to resolve the issue.

Our reputation has been sealed by our high service standards and we have been awarded the prestigeous Trusted Shops seal of approval, verifiying our commitment and proven ability to deliver excellent service.

Join our growing list of customers who are delighted with our service, we would be pleased to help you.

6 thoughts on “Satisfied customers”

    1. We are delighted that you approve of our service and look forward to helping you again in the future. Thanks for your feedback.

    1. You are very welcome and thank you for your comment, it is always useful to have the feedback.

  1. Thank you all so much for a fantastic reliable service , even down to the fact I changed the delivery address via email, my order has been packed really well & very fast delivery, So thanks again & we wish you a very happy Christmas, kind regards from Pete Willcocks.

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