The Alpine collection of multi-fuel stoves have a one year manufacturer’s warranty which automatically commences on the date of purchase.
This manufacturer’s warranty covers the cast iron body of the stove only for one calendar year.
Components that are subject to wear and tear (also referred to as perishable or moveable parts) through the standard operation of the stove are not covered by this or any warranty. These components include (but not limited to) the following:
- Rope Seals
- Multi-Fuel Grate
- Baffle Plate
- Outlet Collar
- Insulating Fire Bricks (vermiculite or cast iron)
- Operational Handles
- Detachable Legs
The stove installation must be signed off (certified) by a registered installer, Building Control Body or local authority to validate the manufacturer’s warranty. The warranty is null and void if this is not adhered to.
The installation of replacement parts and/or consequential costs are not covered by the manufacturer’s warranty and are at the customers expense.
All replaceable components that do not fall under the manufacturer’s warranty can be purchased from Glowing Embers. Please do not hesitate to contact us on 01376 555182 with any warranty issues.