Bronpi Calefaccion S.L. stoves have a seven year manufacturer’s warranty against damage to the sheet metal structure and a five year manufacturer’s warranty against the cast iron body of the stove only. The warranty is only valid if the warranty certificate has been completed and signed.
The following moveable components are covered by a reduced two year warranty:
- Baffle Plate
- Glass Protector For Logs
- Electrical Systems (fans, thermostat, resistor)
Components that are subject to wear and tear (also referred to as perishable or consumable parts) through the standard operation of the stove are not covered under this or any warranty. These include (but not limited to) the following:
- Fire Bricks
- Rope Seals / Sealants
- Outlet Collar
Bronpi Calefaccion S.L. will not cover damage resulting from any of the following:
- Installation or usage other than described in the user manual
- Local conditions i.e. chimney / flue issues
- Over firing
- Usage of wrong fuel
- Transit of the stove
The stove installation must be signed off (certified) by a registered installer, Building Control Body or local authority to validate the manufacturer’s warranty and serviced within twelve months of installation by the before mentioned. The warranty is null and void if this is not adhered to. The warranty is also void if the stove is installed without legs.
The cost of installing replacement items and all consequential costs are at the customer’s expense. Bronpi Calefaccion S.L. will under no circumstances accept compensation for direct or indirect damages caused by the product.
All replaceable components that do not fall under the manufacturer’s warranty can be purchased from Glowing Embers. Please contact us on 01376 555182 with any warranty issues.